Data we collect
We collect account identifiers, profile and contact details, delivery addresses, order history, loyalty activity, submitted reviews and form answers. Necessary technical information may be collected to operate and secure the website.
Why we collect it
We use information to provide accounts, fulfil orders, process payments, arrange delivery, provide customer support, manage applications, run loyalty rewards and protect the service against abuse.
Payment processing & service providers
Payment, shipping, hosting and authentication providers may process the minimum information needed to deliver their services. Information may also be disclosed where required by law. Customer data is not sold to third parties.
Cookies & account information
Necessary browser storage supports account sessions and your shopping bag. Any future non-essential tracking must be described and handled in accordance with applicable consent requirements.
Communications
We may send necessary order, account, application and service communications. Promotional communications should provide an appropriate choice to opt out.
Data security
We use access controls, secure authentication and appropriate technical safeguards. No online service can guarantee absolute security.
Retention
Information is retained only as needed for the purposes described, legal obligations, fraud prevention and legitimate recordkeeping. Final retention periods require brand confirmation.
Your rights & privacy requests
Depending on applicable law, you may request access, correction or deletion and raise concerns about processing. Use the DBOI contact form with the subject “Privacy request”. Requests may require identity verification and may be subject to legal exceptions.
Changes to this policy
Updates will be posted on this page. Material changes will be communicated where appropriate.